Otay Industrial Supply Return Policy

At Otay Industrial our goal is to ensure customer satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a return policy that will provide you with peace of mind and confidence when making purchases with us. Below, we outline our return policy:

Return Request Period

You have [X] days from the receipt of the product to request a return. After this period, unfortunately, we will not be able to accept the return request.

Conditions for Returns

The products must be in their original condition, without any signs of use or damage. The products must be returned in their original packaging with all labels, accessories, and accompanying documents. The proof of purchase or invoice must be included to validate the return request.

Return Process

To request a return, please contact our customer service team through the contact channels provided on our website. Provide the details of your purchase and the reason for the return.

Types of Returns

a) Return due to product dissatisfaction: If you are not satisfied with the received product and it meets the established conditions, you can request a return to obtain a refund or credit for future purchases, as you prefer.

b) Return due to defective or damaged product: If you receive a defective or damaged product, we will proceed to replace it or offer you a full refund, including the original shipping costs.

c) Return due to shipping error: If you receive a product different from the one you requested, we will send you the correct product at no additional cost, or you can request a refund if you prefer.

Shipping Costs for Returns

The shipping costs for the return will be borne by the customer, unless the return is due to a defective product, damage, or shipping error, in which case Otay Industrial Supply will cover the return shipping costs.

Return Processing

Once we receive and inspect the returned product, we will process the return request within [X] business days. If you opt for a refund, the amount will be credited to the same payment method used in the original purchase.


Some products may be subject to additional return restrictions due to their nature or for hygiene and safety reasons. These exceptions will be clearly indicated in the product description. Our return policy is designed to protect your rights as a customer and ensure a reliable and transparent shopping experience. If you have any questions or inquiries about our return policy, please do not hesitate to contact us through our customer service channels.

Effective Date

This return policy is effective from [DATE] and supersedes any previous versions.

By making a purchase at Otay Industrial, you accept the terms and conditions set forth in this return policy.
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